Refund & Return Policy

1、 Overview of Refund Policy

Scope of refund policy application

This refund policy applies to all users who purchase goods through the FAMLT platform. If a user requests a refund after purchasing a product, they must comply with the provisions of this refund policy.

Refund application conditions

1. Users can apply for a refund if they meet the following conditions:

2. The product has quality issues or does not match the description upon receipt

3. The product is damaged during transportation

4. Users need to return or exchange goods due to personal reasons.

5. Refund application time. Users can apply for a refund within 7 working days after receiving the product. Failure to do so will be considered as an automatic waiver of the refund right.

2、 Refund process

1. Refund application

After meeting the refund conditions, users can submit a refund application on the independent foreign trade platform. Users need to provide relevant information such as order number, product name, refund reason, and cooperate in providing product photos or videos as evidence.

2. Refund review

After receiving a refund request from a user, the FAMLT platform will review it. After approval, users are required to send the goods back to the designated address according to the requirements of the FAMLT platform, and provide the return tracking number and logistics information.

3. Refund processing

After receiving the goods returned by the user, the FAMLT platform will conduct an inspection and confirmation. After confirming that the product meets the refund conditions, the refund amount will be returned to the user's original payment account within 7 working days.

3、 Special situation handling

1. Product quality issues

If the user discovers quality issues or discrepancies with the description after receiving the product, they can apply for a refund. After confirmation by the FAMLT platform, a full refund will be issued and the relevant postage will be borne.

2. Damaged goods during transportation

If the user discovers damage to the product during transportation, they can apply for a refund. After confirmation by the FAMLT platform, a full refund will be issued and the relevant postage will be borne.

3. Due to personal reasons of the user, a return or exchange is required

If the user needs to return or exchange the goods due to personal reasons, a refund application must be submitted within 7 working days after receiving the goods. After verification and confirmation by the FAMLT platform, it is necessary to decide whether to agree to a refund based on the specific situation. If the refund is approved and the product meets the refund conditions, the user's original payment amount will be refunded and the user will bear the relevant postage.

4、 Supplementary explanation

1. Some products do not support refunds

Some products belong to special items, such as customized products, personalized products, etc. Once purchased, refunds are not supported. Users should carefully check the product information before making a purchase.

2. Refund amount allocation

The FAMLT platform will determine the refund amount allocation method based on the actual situation. In case of product quality issues or transportation damage, a full refund will be issued and the relevant postage will be borne; If the user needs to return or exchange the goods due to personal reasons, the user shall bear the relevant postage

After applying for a refund, please contact the customer service of the FAMLT platform at email: czyhyd@yeah.net Customer service will provide a return address, thank you!